We’ll accept unworn, unwashed, or defective merchandise purchased on www.sundress.us for return. 

For returns, we invite you to use the pre paid return label and to follow instructions you may find in the initial package. Returns are at your own expense (except in case of non-compliant product or manufacturing defect). A one-time $13 return shipping fee will be deducted from all returns

For exchange, you cannot exchange a product on your order. If you want another size or color, we invite you to return the item(s) for a refund and to make a new order of the desired product(s).

Personalized bridal dresses cannot be returned and refunded.

You may return your item(s) within 14 calendar days following order reception. If return is made between 14-20 days after item reception at the postal address or a pickup station, we will give you a gift voucher for the amount equivalent to the price you paid for the item(s).